Once your fuel management system has been installed, ongoing servicing and technical support are essential to keep it operating safely, efficiently, and reliably. Fueltek provides comprehensive aftercare services, including technical support, preventative maintenance, servicing, and warranty cover, helping customers minimise downtime and protect their investment. 

Aftercare & Support FAQs

What support is available after installation?

Fueltek provides comprehensive aftercare support, including preventative maintenance, technical fault diagnosis, and a 12-month parts and labour warranty, available during standard business hours (with out-of-hours support optional).

Further support includes:

• 12-Month Warranty: Parts and labour cover on all supplied equipment.
• Remote Assistance: Telephone support for software and user queries.
• Tiered Service Contracts: Flexible levels of cover to suit your needs.
• Proactive Maintenance: Annual preventative maintenance visits.
• Rapid Diagnostics: Technical fault diagnosis and pump calibration.
• Ongoing Updates: Software support for all Fueltek systems.

What does a Fueltek service contract include?

Fueltek offers several service contract options to suit different operational requirements. Depending on the level of cover selected, contracts can include:

• Priority Call-Outs: Skip the queue for engineer visits.
• Comprehensive Coverage: Parts and labour for normal wear and tear included.
• Annual Maintenance: Preventative servicing to minimise breakdowns.
• Calibration Discounts: Reduced rates on annual pump calibration.
• Software Cover: Free ongoing software support.

(Most customers choose our Level Three service contract, which combines preventative maintenance with ongoing technical support).

How quickly can Fueltek respond to a fault?

For customers with a service contract, Fueltek aims to attend faults within 8 working hours during normal business hours (Monday to Friday, 8:30 AM to 5:30 PM). Priority response is given to service contract holders, and additional out-of-hours support can be arranged where required.

Why is regular servicing important?

Routine servicing helps keep fuel storage and dispensing equipment operating safely and efficiently. Regular maintenance helps:

• Reduce Failures: Catch minor issues before they become major breakdowns
• Maintain Accuracy: Keep fuel monitoring precise by preventing clogged pipes and wear
• Extend lifespan: Protect pumps and tanks from premature replacement
• Prevent Contamination: Stop sludge and water build-up in stored fuel.

Do you offer on-site training for staff?

Yes. Alongside our telephone helpline and software support, comprehensive on-site training is available to ensure your staff can confidently and safely operate the fuel management software and dispensing equipment.

Can Fueltek service systems installed at multiple sites?

Yes. Fueltek supports customers operating across single or multiple sites throughout the UK. Support services, maintenance visits, and technical assistance can be arranged to suit the operational requirements of each location. Read more about our COmplete Fuel Management Packages or contact our support team to discuss a bespoke service contract.

Preventative Maintenance & Pump Calibration 

Contract customers receive one preventative maintenance visit and one pump calibration visit per year at discounted rates. All system parts and modules are covered under the contract, with the exception of consumable items for fuel pump systems (Fuel Hoses, Nozzles, Safety Breaks, Filters, Pump Priming, and Poor Mains Supply).

Excluded items are supplied at parts-cost only. We can supply them directly or fit them on-site.

(Note: If a pre-booked date is required rather than a visit at Fueltek’s discretion, the hourly rate applies).

Keep Fuel Secure with DataTags and DataNozzle

Once your system is installed, it’s vital to ensure stored fuel is only used by authorised drivers and protected from theft. Our fuel pump DataTags and superior DataNozzle systems provide highly secure fuel access. We offer full ongoing support for these, including the ability to order replacement DataTags online.

Request Service Support

If you require maintenance, technical assistance, or servicing for your Fueltek system, submit a service request and our team will prioritise your support based on your service agreement and system requirements.

Onsite Fuel System Aftercare Services from Fueltek

We are committed to providing exceptional aftercare services for your fuel storage and dispensing systems, helping you maintain performance, compliance, and reliability across your operations. Explore our range of case studies to see how we support businesses across the UK with ongoing fuel management solutions.